Dealing with Your Complaint

Pinpoint Finance agrees to act on behalf of their Clients in accordance with the terms of the Code of Practice of the National Association of Commercial Finance Brokers as amended (the Code) and a copy of the Code is available on request or on the NACFB website www.nacfb.org.uk.

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by writing to:

Keith Humphreys
Pinpoint Commercial Finance Ltd
IT Centre
Innovation Way
Heslington
York
YO10 5NP

or by telephoning us on 01904 866100 where we will try to resolve your concern at the earliest time possible.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

The Financial Ombudsman Services will consider complaints if you are a private individual, a sole trader or small partnership with a yearly turnover of under £1 million; a charity with a yearly income of under £1 million; or a trust with net assets of under £1 million.

For complaints that don’t fall under FOS jurisdiction and If Pinpoint Finance is unable to resolve any complaint to your satisfaction the Code stipulates the procedures available to you including mediation.

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